Email Error Codes

0x800CCC00 - Authentication did not load
Error 0x800CCC00 - LOAD_SICILY_FAILED

1. Try closing and restarting OE.

2. If you still cannot connect wait 20 minutes for a server reset of your account and then try again.

3. Try setting up a second identity and see is it works. This could be a possible corruption of your user account in OE.


0x800CCC01 - Invalid certificate content
0x800CCC01 - INVALID_CERT_CN - Invalid certificate content.


Error 0x800CCC01

Get your certificate re-issued by your authority server.


0x800CCC02 - Invalid certificate date.
0x800CCC02 - INVALID_CERT_DATE - Invalid certificate date.

Error 0x800CCC02


Get your certificate re-issued by your authority server.


0x800CCC03 - User already connected.
0x800CCC03 - ALREADY_CONNECTED - User already connected.

Error 0x800CCC03


1. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

2. Some mailservers will not recognize an improper disconnection in some instances. Your account may be " "Poplocked" ". You can either wait for the " "poplock to time out or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

3. If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account.


0x800CCC04 - CONN
0x800CCC04 -CONN


NO FIX


0x800CCC05 - Not connected to server.
0x800CCC05 - NOT_CONNECTED - Not connected to server.

Error 0x800CCC05


1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so treat as a normal " "Not Moving Data issue. (Check your DNS numbers rip and reinstall TCP/IP etc..)


0x800CCC06 - CONN_SEND
0x800CCC06 - CONN_SEND


NO FIX


0x800CCC07 - WOULD_BLOCK
0x800CCC07 - WOULD_BLOCK


NO FIX


0x800CCC08 - INVALID_STATE
0x800CCC08 - INVALID_STATE


NO FIX


0x800CCC09 - CONN_RECV
0x800CCC09 - CONN_RECV


NO FIX


0x800CCC0A - Message download incomplete
Error 0x800CCC0A


1. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments mail that are missing headers or mail that do not conform to the mail RFC's can cause this.


0x800CCC0B - Server or maildrop is busy.
0x800CCC0B - BUSY - Server or maildrop is busy.

Error 0x800CCC0B


1. Try to retreive email about once every 5 minutes. Alternatively call your ISP help desk and to make sure that the server hasn't crashed.

2. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

3. Some mailservers will not recognize an improper disconnection in some instances. Your account may be " "Poplocked" ". You can either wait for the " "poplock to time out or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

4. If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account.


0x800CCC0C - NOT_INIT
0x800CCC0C N/A NOT_INIT


NO FIX


0x800CCC0D - Cannot locate server.
0x800CCC0D - CANT_FIND_HOST - Cannot locate server.

Error 0x800CCC0D


1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so treat as a normal " "Not Moving Data issue. (Check your DNS numbers rip and reinstall TCP/IP etc..)


0x800CCC0E - Cannot connect to server.
0x800CCC0E - FAILED_TO_CONNECT - Cannot connect to server.

Error 0x800CCC0E


1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

2. If you cannot get webpages hangup and try connecting again.

3. Reboot your computer and try again.

4. Still not working? Still not getting webpages? If so treat as a normal " "Not Moving Data issue. (Check your DNS numbers rip and reinstall TCP/IP etc..)


0x800CCC0F - Connection closed.
0x800CCC0F -CONNECTION_DROPPED -connection closed.

Error 0x800CCC0F


. Modem was disconnected or network cable was disconnected. If this happens alot there may be noise on the phone line you may need updated modem drivers or an init string.


0x800CCC10 - Address not known on server.
0x800CCC10 - INVALID_ADDRESS - Address not known on server.

Error 0x800CCC10


Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox.


0x800CCC11 - Mailing list not known o
0x800CCC11 - INVALID_ADDRESS_LIST - Mailing list not known on server

Error 0x800CCC11


1. Check your spelling and try again.

2. Other possible causes include restricted access to list. Check with your administrator to ensure you have correct access from the terminal you are logged in at.


0x800CCC12 - Unable to send Winsock request
0x800CCC12 - SOCKET_READ_ERROR - Unable to send Winsock request.

Error 0x800CCC12


Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files CD or disks to do this.


0x800CCC13 - Unable to read Winsock reply
0x800CCC13 Fix SOCKET_WRITE_ERROR Unable to read Winsock reply.

Error 0x800CCC13


Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files CD or disks to do this.


0x800CCC14 - Unable to initialize Winsock.
0x800CCC14 Fix SOCKET_INIT_ERROR Unable to initialize Winsock.

Error 0x800CCC14


Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files CD or disks to do this


0x800CCC15 - Unable to open Windows Socket
0x800CCC15 Fix SOCKET_CONNECT_ERROR Unable to open Windows Socket.

Error 0x800CCC15


Reload your tcp/ip stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applett. You NEED your Win9x .cab files CD or disks to do this.


0x800CCC16 - User account not recognized.
0x800CCC16 - INVALID_ACCOUNT - User account not recognized.

Error 0x800CCC16


Check spelling of account name and re-enter password.


0x800CCC17 - User canceled operation
0x800CCC17 - USER_CANCEL - User canceled operation

Error 0x800CCC17


1. You pressed the cancel button.

2. If you pressed cancel because it is taking forever or it seems to keep timing out then this is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments mail that are missing headers or mail that do not conform to the mail RFC's can cause this.


0x800CCC18 - Logon attempt failed.
0x800CCC18 - SICILY_LOGON_FAILED - Logon attempt failed.

Error 0x800CCC18


1. Recheck account information make sure account is not case sensitive (most are) close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon form a different identity with same information.

2. Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.


0x800CCC19 - TIMEOUT
0x800CCC19 - TIMEOUT

Error 0x800CCC19


1. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

2. Repeat step 1 with a reboot before you check your mail again.

3. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments mail that are missing headers or mail that do not conform to the mail RFC's can cause this.

3.1. go to the web site interface for Waymark and check for large messages there.


0x800CCC1A - Unable to connect using
0x800CCC1A - SECURE_CONNECT_FAILED - Unable to connect using SSL.

Error 0x800CCC1A


Most likely the ISP you use does not require an SLL connection turn off SSL in email account properties and try again.

1. WAYMARK - does not use SSL for either POP3 or SMTP setup


POP3 Errors

0x800420CB - POP3_NO_STORE - Mail cannot be stored on server.
0x800CCC90 - POP3_RESPONSE_ERROR - Client response invalid.
0x800CCC91 - POP3_INVALID_USER_NAME - Invalid user name or user not found.
0x800CCC92 - POP3_INVALID_PASSWORD - Password not valid for account.
0x800CCC93 - POP3_PARSE_FAILURE - Unable to interpret response.
0x800CCC94 - POP3_NEED_STAT - STAT Command required.
0x800CCC95 - POP3_NO_MESSAGES - No messages on server.
0x800CCC96 - POP3_NO_MARKED_MESSAGES - No messages marked for retrieval.
0x800CCC97 - POP3_POPID_OUT_OF_RANGE - Message ID out of range.[/list:u:3e3764152a]


SMTP Errors

0x800CCC60 - SMTP_RESPONSE_ERROR - Invalid response.
0x800CCC61 - SMTP_UNKNOWN_RESPONSE_CODE - Unknown error code.
0x800CCC62 - SMTP_500_SYNTAX_ERROR - Syntax error returned.
0x800CCC63 - SMTP_501_PARAM_SYNTAX - Parameter syntax incorrect.
0x800CCC64 - SMTP_502_COMMAND_NOTIMPL - Command not implemented.
0x800CCC65 - SMTP_503_COMMAND_SEQ - Improper command sequence.
0x800CCC66 - SMTP_504_COMMAND_PARAM_NOTIMPL - Command not implemented.
0x800CCC67 - SMTP_421_NOT_AVAILABLE - Command not available.
0x800CCC68 - SMTP_450_MAILBOX_BUSY - Mailbox is locked and busy.
0x800CCC69 - SMTP_550_MAILBOX_NOT_FOUND - Mailbox not found.
0x800CCC6A - SMTP_451_ERROR_PROCESSING - Error processing request.
0x800CCC6B - SMTP_551_USER_NOT_LOCAL - User mailbox is known but mailbox not on this server.
0x800CCC6C - SMTP_452_NO_SYSTEM_STORAGE - No space to store messages.
0x800CCC6D - SMTP_552_STORAGE_OVERFLOW - Storage limit exceeded.
0x800CCC6E - SMTP_553_MAILBOX_NAME_SYNTAX - Invalid mailbox name syntax.
0x800CCC6F - SMTP_554_TRANSACT_FAILED - Transaction failed.
0x800CCC78 - SMTP_REJECTED_SENDER - Unknown sender. This is caused by having the incorrect e-mail address in the Reply-To field.
0x800CCC79 - SMTP_REJECTED_RECIPIENTS - Server rejected recipients.
0x800CCC7A - SMTP_NO_SENDER - No sender address specified.
0x800CCC7B - SMTP_NO_RECIPIENTS - No recipients specified.


NNTP Errors

0x800CCCA0 - NNTP_RESPONSE_ERROR - News server response error.
0x800CCCA1 - NNTP_NEWGROUPS_FAILED - Newsgroup access failed.
0x800CCCA2 - NNTP_LIST_FAILED - LIST command to server failed.
0x800CCCA3 - NNTP_LISTGROUP_FAILED - Unable to display list.
0x800CCCA4 - NNTP_GROUP_FAILED - Unable to open group.
0x800CCCA5 - NNTP_GROUP_NOTFOUND - Group not on server.
0x800CCCA6 - NNTP_ARTICLE_FAILED - Message not on server.
0x800CCCA7 - NNTP_HEAD_FAILED - Message header not found.
0x800CCCA8 - NNTP_BODY_FAILED - Message body not found.
0x800CCCA9 - NNTP_POST_FAILED - Unable to post to server.
0x800CCCAA - NNTP_NEXT_FAILED - Unable to open next message.
0x800CCCAB - NNTP_DATE_FAILED- Unable to display date.
0x800CCCAC - NNTP_HEADERS_FAILED - Unable to display headers.
0x800CCCAD - NNTP_XHDR_FAILED - Unable to display MIME headers.
0x800CCCAE - NNTP_INVALID_USERPASS - Invalid user or password.


RAS/DUN Errors

0x800CCCC2 - RAS_NOT_INSTALLED - RAS/DUN not installed.
0x800CCCC3 - RAS_PROCS_NOT_FOUND - RAS/DUN process not found.
0x800CCCC4 - RAS_ERROR - RAS/DUN error returned.
0x800CCCC5 - RAS_INVALID_CONNECTOID - Connectoid damaged or missing.
0x800CCCC6 - RAS_GET_DIAL_PARAMS - Error getting dial settings. [/list:u:542f68de74]


Winsock Errors

0x800CCC40 - WINSOCK_WSASYSNOTREADY - Network subsystem is unusable.
0x800CCC41 - WINSOCK_WSAVERNOTSUPPORTED - Windows Sockets cannot support this application.
0x800CCC42 - WINSOCK_WSAEPROCLIM
0x800CCC43 - WINSOCK_WSAEFAULT - Bad address.
0x800CCC44 - WINSOCK_FAILED_WSASTARTUP - Unable to load Windows Sockets.
0x800CCC45 - WINSOCK_WSAEINPROGRESS - Operation now in progress. This error appears if a Windows Sockets API is called while a blocking function is in progress.


IMAP Errors

0x800CCCD1 - IMAP_LOGINFAILURE - Login failed.
0x800CCCD2 - IMAP_TAGGED_NO_RESPONSE - Message tagged.
0x800CCCD3 - IMAP_BAD_RESPONSE - Invalid response to request.
0x800CCCD4 - IMAP_SVR_SYNTAXERR - Syntax error.
0x800CCCD5 - IMAP_NOTIMAPSERVER - Not an IMAP server.
0x800CCCD6 - IMAP_BUFFER_OVERFLOW - Buffer limit exceeded.
0x800CCCD7 - IMAP_RECVR_ERROR - Recovery error.
0x800CCCD8 - IMAP_INCOMPLETE_LINE - Incomplete data.
0x800CCCD9 - IMAP_CONNECTION_REFUSED - Connection not allowed.
0x800CCCDA - IMAP_UNRECOGNIZED_RESP - Unknown response.
0x800CCCDB - IMAP_CHANGEDUID - User ID has changed.
0x800CCCDC - IMAP_UIDORDER - User ID command failed.
0x800CCCDD - IMAP_UNSOLICITED_BYE - Unexpected disconnect.
0x800CCCDE - IMAP_IMPROPER_SVRSTATE - Invalid server state.
0x800CCCDF - IMAP_AUTH_NOT_POSSIBLE - Unable to authorize client.
0x800CCCE0 - IMAP_OUT_OF_AUTH_METHODS - No more authorization types.


InterActive Email Cients

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/o97-1.gif[/img:a2e9b7678c] - Outlook 97

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/o2000-1.gif[/img:a2e9b7678c] - Outlook 2000

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/o2000-1.gif[/img:a2e9b7678c] - Outlook XP

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/oe4-1.gif[/img:a2e9b7678c] - Outlook Express 4

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/oe5-1.gif[/img:a2e9b7678c] - Outlook Express 5

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/oe6-1.gif[/img:a2e9b7678c] - Outlook Express 6

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/eudora5-1.gif[/img:a2e9b7678c] - Eudora 5.1

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/peg-1.gif[/img:a2e9b7678c] - Pegasus Mail v3.12c

- [img:a2e9b7678c]http://www.modemhelp.net/screenshots/icons/imail-1.gif[/img:a2e9b7678c] - Internet Mail (Win95)


E-MAIL: message tagging

We tag spam before we quarantine it. The subject is tagged as: *****POSSIBLE SPAM***** for messages that are deemed spam by spamassassin. Our customers should not see too many of these messages as we quarantine them. quarantining them is not perfect though so some get through to the customer. They can setup a filter in their e-mail program for the subject to move it to the trashbin.

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